Freedom of Information (FOI)

How do I request information?

Requests for Information must be made in writing either by sending it to the address below:

Freedom of Information Requests NHS St Helens Clinical Commissioning Group St Helens Chamber Salisbury Street, Off Chalon Way St Helens Merseyside WA10 1FY or via an email to:

What information must I include in my request?

The FOI Act requires certain information to be supplied before the organisation can respond to your request:

  • your real name – we do not have to respond to requests submitted under a pseudonym;
  • your address (email addresses are acceptable);
  • a description of the information you wish to obtain; and
  • any preferences for the format in which you wish to receive the information e.g. electronic or hard copy. We will endeavor to meet your preferences but cannot guarantee that we will be able to do so.

What happens when my request is received?

The organisation has a legal obligation to reply to your FOI request and must do so within 20 working days of receipt. In replying we will do one of the following:

  • supply you with the information you requested;
  • inform you that we don’t hold the information and, if we are able, advise you who does;
  • inform you that your request will exceed the cost limit specified in the Fees Regulations and invite you to submit a further narrower request;
  • inform you that we hold the information requested but refuse to provide all or part of it and explain why – this will involve citing one or more of the exemptions from the FOI Act;
  • inform you that we are refusing your request on the basis it is repeated or vexatious; or
  • inform you that we need more time to consider the public interest test in relation to your request and let you know when to expect a further response. This should not be later than 40 working days after receipt of your request.

What can I do if I am unhappy with the reply I receive or the way in which my request was handled? – You can complain. Your first point of complaint is the organisation. You will need to ask for an internal review of your FOI request. If, after an internal review, you are still not satisfied you can then complain to the Information Commissioner (ICO). Details of how to do this are available at the ICO website. Full details of how to complain to the organisation will be included in our initial reply to your FOI request. Details of how to complain further to the Information Commissioner will be included in our response to your internal review request.