The CCG is committed to maintaining and improving the accessibility of the information we produce.
Ensuring members of our community can access relevant information, understand it and participate in healthcare conversations, engagements and consultations is very important to us.
Our Communications and Engagement Team aim to provide information that is clear, easy to read, understandable and accessible to people with specific needs.
Our pledge is to:
Information in alternative formats
We have been working in partnership with the Deafness Resource Centre to make it easier for people to get the right help when they have questions or concerns about their health and healthcare.
After continuous discussions with St Helens deafness resource centre and Merseyside Society of Deaf People it was clear that complaint systems where inaccessible to BSL users across the services St Helens CCG commissions.
What we did
We co-produced a BSL video with the deafness resource and we ensured that if any BSL user had an issue or experienced a barrier or wanted to provide the CCG with patient experience that they will work with St Helens deafness resource centre who will be that link that allow BSL patients to navigate the health system.
Any key issues will be escalated with the quality committee and healthwatch for triangulation of further investigate.
By phone (Voice & Text) - 01744 23887
By email – firstname.lastname@example.org
Upon request we can provide any of our information in a wide range of formats including:
We want to make our engagement events / activities as accessible as possible, including information we share about the event. To do this we have a checklist that we work through when looking for venues/sourcing materials for those events.
To find out more please contact the Engagement and Communications Team on 01744 627596 or email email@example.com
Making health and social care information accessible
From 1st August 2016 onwards, all organisations that provide NHS care and / or publicly-funded adult social care are legally required to follow the Accessible Information Standard. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. Find out more about the accessible information standard