Working with the third sector and Voluntary Organisations

The CCG recognises the importance of the third sector and voluntary organisations in St Helens and the important role they play within the local community.

When planning or running any engagement activities the CCG involves all organisations locally and offers the opportunity for the team to visit individual groups to talk to patients / services users etc about the work we do and how they can get involved we do this by linking in with any existing groups they run were people feel comfortable and more likely to fully engage with discussions etc.

Visits take place at groups such as:

Feedback is captured from all the groups we work with regarding engagement and involvement. This feedback is reviewed on how effective it has been and supports the work of the team when working with the third sector and voluntary groups.

Feedback from organisational leads on this approach has been extremely positive as a way of engaging with those groups who have busy lifestyles and wouldn’t necessarily attend bigger public engagement events.

Lindsey Martindale, Head of Adult Carer Support, St Helens Carers Centre "We work in partnership with the CCG, as we have done for many years, and continue our strong working relationship in ensure carers in St Helens are fully communicated and consulted with locally on any new initiatives or service changes that may affect them.  This enables us to share with our client group and in turn, we support with setting up meetings and/or focus groups so this can be discussed further with them.  The team also support our work and help with signposting professionals to our service so we are able to reach carers across the borough.

We look forward to continuing this good relationship so that this positive work and engagement continues to reach the carers and their families that we support”

Lorraine Pennington, Head of Young Carers Service, St Helens Young Carers Centre “We have built up a good relationship with the CCG and have been pleased to work alongside them to ensure young carers in St Helens are communicated with and feel that they are able to fully input into any engagement or consultation work that is being undertaken that may impact on them with regard to changes to health services - something that is extremely positive for the young people and their families that we work with”


Jayne Parkinson-Loftus, Healthwatch St Helens Manager “The work carried out over the past year demonstrates how the CCG make every effort to involve our local community in decisions and how they listen what people have to say when looking at implementing ways of working. We continue to work closely together and look forward to continuing this in the coming year. We are also linking in with the CCG to design and deliver a number of listening events aimed at educating the community on changes to health and social care and other areas of work relevant to our population such as easy read documents, mental health as well as continually promoting what services are available locally and when to use them”


Janine Iyanda, Operations Manager, SHAP “We have been pleased to support the CCG with our translation services – ensuring that members of the community who do not have English as their first language are able to fully understand and engage in any process to change or improve health services in the borough. The recent resources we have developed was in support of the care at the chemist scheme and the Let’s do it together campaign”


Sally Yeoman, Chief Executive Officer, Halton and St Helens Voluntary Community Action (VCA) “NHS St Helens CCG AGM was one of the best and most innovative I have been to, using Cineworld as the venue, encouraged those to attend who might not think annual meetings are for them. The film exploring the progress the CCG and all partners have made over the year on integration was a great example of how you can get messages out to local people in a more accessible and friendly way. It was really welcoming to see senior colleagues and the Chair of the CCG, being open, approachable and indeed excited about the progress St Helens is making for local people.”


To ensure the work we do reaches the whole of the community, including vulnerable, seldom heard and those from protected backgrounds working closely with the third sector and voluntary organisations is vital to ensure every member of the community has the same opportunity and is fully up to date with what’s happening locally.

The CCG developed a stakeholder map that captures all voluntary and third sector groups and ensures they are fully aware of opportunities available this information is also captured when initial discussions take place at our patient experience and involvement group.

The CCG has a range of methods of engagement and our approach is adapted to suit the individual groups, Methods include:

  • Attending third sector voluntary groups
  • Dedicated events
  • Online survey
  • Paper survey
  • Telephone engagement
  • Meeting
  • Focus groups
  • Drop in sessions
  • Website
  • Social media
  • Easy read formats

For more information on methods of engagement and how we provide feedback on our work visit the closing the feedback and methods of engagement page.

If you would like more information on this or for the team to attend your group please call the engagement and communications team on 01744 627596 or email