North West Ambulance Service (NWAS) and patient transport

Information on the provision of ambulances and the patient transport service

The North West Ambulance Service NHS Trust (NWAS) provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Their highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

They also provide non-emergency patient transport services (PTS) for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

The CCG has a contract with the North West Ambulance Service NHS Trust for the provision of non-emergency patient transport services (PTS) for the transport of eligible patients between NHS treatment sites.

Trusts outside of the North West seeking the movement of patients who are registered (or if not registered, where they normally reside) with a GP within Merseyside to and/or from an appointment, admission, discharge or repatriation transfer to a local Trust, should refer their PTS request to NWAS by calling 0800 0323 240 in the first instance.

Where NWAS are unable to meet the request then the patient or healthcare professional involved in their care should contact the CCG via communications.ccg@sthelensccg.nhs.uk 

Alongside the other emergency services, they also work to ensure the safety of the public and treatment of patients in the event of a major incident.

NWAS also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

We play an important role in advising patients and the public about staying safe and healthy.